Policies
At Sage Beauty, we understand that life happens! Schedules change, unexpected things come up, and sometimes plans don't work out the way we hoped.
At the same time, your appointment time is reserved just for you, and as a small business, that time is incredibly valuable to our team. When an appointment is cancelled at the last minute or missed entirely, we often aren't able to fill that spot with another client, resulting in lost time and income for our estheticians.
We will always approach these situations with kindness and understanding, but we also need to protect our team's time and livelihood. We appreciate your understanding and respect for our time, just as we respect yours!
Please take a moment to review our policies before booking your next appointment.
Cancellation Policy
We require at least 48 hours' notice for all appointment cancellations or rescheduling requests.
Our cancellation fees are as follows:
More than 48 hours' notice: No cancellation fee.
Between 24 and 48 hours' notice: 50% of the scheduled service cost.
Less than 24 hours' notice: 100% of the scheduled service cost.
Our cancellation policy applies regardless of the reason for cancelling, including illness, emergencies, scheduling conflicts or other unexpected circumstances. We understand that these situations happen, and we will always approach conversations with kindness and understanding. However, we must also be fair to our team and protect the time we've reserved for you.
If you need to cancel or reschedule, please let us know as soon as possible. The more notice we receive, the better our chances of offering that appointment to another client.
Cancellation Fees & Payment
Any applicable cancellation fee must be paid before booking future appointments.
Payment can be made by credit card or e-transfer to sagebeautyptbo@gmail.com. An invoice outlining the amount owing will be sent to you by email.
Outstanding cancellation fees must be settled before any future services can be booked.
No-Show Policy
We understand that things can slip your mind, but when you miss an appointment without notice, that time is lost and cannot usually be offered to another client.
Missed appointments without notice will be charged 100% of the scheduled service cost. Payment must be received before any future appointments can be booked.
If you know you won't be able to make it, please contact us as soon as possible rather than missing your appointment altogether.
Late Arrivals
We offer a 10-minute grace period for late arrivals. If you arrive more than 10 minutes after your scheduled appointment time, we may not be able to complete your full service without affecting the clients booked after you.
Depending on the service and the time remaining, we may be able to modify your appointment by removing optional portions, such as the massage included with a manicure or pedicure.
If your service cannot be completed safely or to our usual standard within the remaining time, we may need to shorten or cancel the appointment. Any applicable cancellation fee will be communicated to you.
We always want you to receive the quality of service you booked for, without rushing your appointment or inconveniencing the next client.
When We Need to Reschedule
Although we do our very best to honour every appointment, sometimes unexpected circumstances happen for our team, too!
If we ever need to cancel your appointment, you will never be charged a cancellation fee for the missed appointment. We will also do everything we can to find you a new appointment time as soon as possible.
We know your time is just as valuable as ours, and we truly appreciate your understanding when the unexpected happens. Thankfully, cancellations on our end are rare, but we're all human, and sometimes life throws us a curveball!
Thank you for giving our team the same grace and understanding that we strive to give you. 💚
Appointment Reminders & Confirmations
We send appointment reminders approximately 48 hours before your scheduled visit. You will also receive a request to confirm your appointment at this time.
Please keep an eye out for your reminder and let us know as soon as possible if your plans have changed.
Please note: Not receiving, opening or responding to an appointment reminder does not cancel your appointment or waive the cancellation policy.
Thank You for Supporting Our Small Business!
We appreciate every one of you who chooses Sage Beauty. Thank you for supporting our small business, respecting our team's time, and helping us keep our little corner of self-care running smoothly.
We love what we do, and we're so happy you're here. We look forward to seeing you at your next appointment! 💚